For subscription setup, client use, international route selection, billing, and refund questions, submit a ticket through the user panel first. A complete description of the issue and troubleshooting already performed makes it easier to identify and resolve the problem.
Tickets are currently the primary support channel.
Suitable for account access, subscription imports, client connections, route selection, order checks, and refund requests. After submitting a ticket, you can add more details in the user panel.
Submit a TicketNo email address is currently published on the official website. To avoid missing your request, submit a ticket through the user panel and keep additional details and troubleshooting results in the same ticket.
No official Telegram account is currently published on the website. Do not identify a contact channel based on search results or forwarded messages; service requests are handled through user-panel tickets.
You do not need to submit your account password or subscription URL.
Describe your platform, the steps completed in the client, where the issue occurs, and the target website. VPNFD supports Windows / macOS / iOS / Android / Linux. You can also note whether you have re-imported the subscription, switched international routes, or checked your local network.
View the Beginner's Guide →Creating a VPNFD account does not require an email address; you can register with a username and password. If your account needs to be verified, provide your username and explain the issue in the ticket. Do not submit your password or paste the complete subscription URL.
View the FAQ →Specify the relevant plan, order details, and payment method. VPNFD supports Alipay / WeChat Pay / USDT and offers 14-day no-questions-asked refunds; submit the request through a user-panel ticket.
View the Refund Policy →This service does not publish a fixed response time. Tickets are handled in submission order; when route, billing, or client details need to be verified, progress depends on how complete the information is and whether further troubleshooting is required.
If you need to add information, reply to the original ticket instead of splitting the same issue into multiple requests.
Tickets can cover subscription imports, client operation, international route selection, cross-border access checks, plan billing, and refund policies. Access to third-party websites may also depend on the target site's account requirements, regional rules, and local network conditions, so the actual connection result must be checked.
Coverage is 100+ countries / 250+ routes, with no device limit.